![]() If you have a North America Unified Account type, you'll need to connect an store instance for each order source you intend to use.įor example, if you sell on both and Amazon.ca, you'd connect two stores - one which uses an Order Source of, and the other which uses an Order Source of Amazon.ca.Was Your Amazon Package Stolen? You’re Not Aloneįor a Utah family, it took a GPS tracking device tucked away in a box outside their house to finally catch the neighborhood package thief. Only US orders are visible in ShipStation and no Canadian orders have imported, but you have a North American Unified Account. Using batches allows ShipStation to consolidate the shipment update made to Amazon into a single call, which greatly reduces the chances of throttling. To reduce the chance of being throttled, we recommend creating labels in batches. If you find that the notifications are not being retried, contact the ShipStation User Success team and our support team will evaluate the shipments and push any updates to Amazon. If a shipment update is throttled by Amazon, ShipStation will queue the shipment update and automatically retry once the throttling time threshold has passed. This error indicates that the limit has been reached and that Amazon is throttling our requests. Shipment notifications say the Request is throttled.Īmazon MWS sets hourly limits for each kind of call made to an Amazon account, including the shipment updates ShipStation sends to Amazon after a shipment is created. If the above steps do not resolve the error, contact Amazon Seller Support or your Amazon Account Manager directly. Reconfigure the store and attempt notification again.Ĭonfirm that your Amazon Seller payment method is up-to-date / non-expired, and that you have not missed any payments to Amazon recently. Retry failed steps / re-notify marketplace. You should not use these email addresses or phone numbers for marketing purposes. The email address and phone number that import into ShipStation can be used to contact your customers, but the communication will flow through an Amazon service. Hidden Customer Information: Amazon hides customer email addresses and phone numbers to protect the privacy of its customers. ShipStation cannot convert the currency displayed in the orders to other currency values. Since ShipStation supports viewing multiple currencies, the values you see in ShipStation should reflect the actual store currency and value. No currency conversion: Amazon sends ShipStation the order totals and product prices based on the currency of the Amazon marketplace type. If you have the Import FBA Orders setting enabled, ShipStation will import the product information for Amazon Fulfilled orders, even though they import as Shipped. Skips product information for Merchant Fulfilled Shipped or Cancelled orders: Due to the additional calls needed to import product information from Amazon, ShipStation will not import product information for Amazon orders that are already Shipped or Cancelled. Notifying Amazon of the shipment with the same tracking number for more than a single order may have a negative effect on your Seller Central's Valid Tracking Rate.Īmazon Custom Orders: ShipStation will import Amazon Custom orders, but will not import the customization details. However, combined shipment notifications is not a supported workflow with Amazon. If you have already created a label for a split order, you must log in to Amazon Seller Central to update those orders to the Shipped status.Ĭombining Orders: Combining Amazon orders in ShipStation is supported. Splitting Amazon Orders in ShipStation Not SupportedĪt this time, splitting Amazon Marketplace orders in ShipStation is not supported as the marketplace notification will fail and the order status will not update in Amazon. ShipStation does not provide translation services for these orders, so you will need to manually convert the address to Roman characters to create the shipping label. (This is not supported by most shipping carriers). ShipStation supports an integration with .jp that we can enable for you.Ī.jp orders will import using Japanese Kanji for address information. This setting only affects single item orders with a quantity of one. If you enable this setting, ShipStation will attempt to pull the product dimensions from Amazon and use that as the Size for the order. Enable this setting, and ShipStation will include the Condition Note as well. Include Condition Note ( only)īy default, ShipStation will import the Condition ID and Condition Subtype ID as the Item Options. ![]() Shipment Service Level Category (Expedited, Free Economy, Next Day, Same Day, Second Day, Scheduled, or Standard) ![]()
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